High severity intermediate · Fix: 5-10 min

FileNotFoundError

openai.error.FileNotFoundError

What this error means
The OpenAI retrieval tool failed because the specified file or document was not found in the configured storage or index.

Stack trace

traceback
Traceback (most recent call last):
  File "app.py", line 42, in <module>
    response = client.chat.completions.create(
  File "/usr/local/lib/python3.10/site-packages/openai/api_resources/chat_completion.py", line 34, in create
    raise openai.error.FileNotFoundError("Requested file not found in retrieval tool storage.")
openai.error.FileNotFoundError: Requested file not found in retrieval tool storage.
QUICK FIX
Ensure the file ID exists in your retrieval storage and update the retrieval tool configuration to the correct index or path.

Why it happens

This error occurs when the retrieval tool tries to access a file or document that does not exist in the configured vector store, file system, or database. It often happens due to incorrect file IDs, missing uploads, or misconfigured retrieval paths.

Detection

Log and monitor retrieval tool calls for missing file IDs or empty search results, and catch FileNotFoundError exceptions to identify missing files before the app crashes.

Causes & fixes

1

The file ID provided to the retrieval tool does not exist in the vector store or file system.

✓ Fix

Verify the file ID is correct and that the file has been successfully uploaded or indexed before retrieval.

2

The retrieval tool is configured with an incorrect or outdated storage path or index name.

✓ Fix

Update the retrieval tool configuration to point to the correct storage location or index where files are stored.

3

The file was deleted or moved after indexing but before retrieval.

✓ Fix

Re-index the storage or update the retrieval references to reflect the current file locations.

Code: broken vs fixed

Broken - triggers the error
python
from openai import OpenAI
import os

client = OpenAI(api_key=os.environ["OPENAI_API_KEY"])

# This will raise FileNotFoundError if file_id is invalid
response = client.chat.completions.create(
    model="gpt-4o-mini",
    messages=[{"role": "user", "content": "Retrieve file content"}],
    retrieval_tool={"file_id": "nonexistent-file-id"}  # triggers error
)
print(response)
Fixed - works correctly
python
from openai import OpenAI
import os

client = OpenAI(api_key=os.environ["OPENAI_API_KEY"])

# Fixed: Use valid file_id and correct retrieval config
valid_file_id = "existing-file-id"
response = client.chat.completions.create(
    model="gpt-4o-mini",
    messages=[{"role": "user", "content": "Retrieve file content"}],
    retrieval_tool={"file_id": valid_file_id}  # fixed file ID
)
print(response)  # prints retrieved content
Replaced the invalid file ID with a valid existing file ID to prevent FileNotFoundError during retrieval.

Workaround

Catch FileNotFoundError exceptions around retrieval calls and fallback to a default response or prompt the user to upload the missing file.

Prevention

Implement validation checks to confirm files exist in the retrieval storage before querying, and automate re-indexing after file changes to keep retrieval references up to date.

Python 3.9+ · openai >=1.0.0 · tested on 1.5.x
Verified 2026-04
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